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Start simple. Add what your business needs.
Whether you need dependable business phones or more ways to manage customer conversations, Platinum helps you choose a setup that fits your team and budget.
EVERYDAY
COMMUNICATION​
Business Phones
Office phones and mobile calling, configured around how your business works—with setup and ongoing support.
ANOTHER WAY TO CONNECT
Business Texting
Communicate with customers using your business number while keeping your personal number private.
WHEN YOU NEED MORE
Customer Communications
Bring customer conversations together with Omniresponse, configured around the channels and workflows your team needs.
Popular VoIP Features
1
Call Recording
Keep your business compliant and your records flawless. Automatically or manually record inbound and outbound calls to review details, resolve disputes instantly, and ensure your team meets industry regulations. All recordings are securely stored and easy to access whenever you need them.
2
Auto Attendant
Give your business an instant professional image. Our virtual receptionist greets every caller, routes them to the correct department or extension, and answers basic questions automatically—24 hours a day, 7 days a week. Eliminate missed calls and long hold times while ensuring your customers always reach the right person.
3
Desktop App
Turn your computer into a fully featured business phone. Make HD calls, send SMS, and manage voicemail directly from your screen. Plus, it keeps your business running during internet outages—if your office Wi-Fi goes down, simply connect your laptop to a mobile hotspot and never miss a customer call.
4
Voicemail to Email
Stay connected to your inbox, even when you're away from your desk. Our system automatically converts your voicemails into audio files and sends them straight to your email with an accurate text transcription. Listen or read your messages instantly from your phone or laptop without ever dialing into a mailbox.
5
Business SMS & Texting
Send and receive professional text messages using your main business number. Text clients updates, confirmations, or quick replies directly from your desktop app or mobile device while keeping your personal cell number private.
6
Virtual Fax (eFax)
Ditch the clunky fax machine. Send and receive secure, HIPAA-compliant faxes directly through your email as PDF attachments. It saves paper, cuts out the extra analog phone line cost, and keeps your records completely digital.
7
Web Portal & Chat
Manage your entire office communications from a single dashboard. Log in to your easy-to-use web portal to see real-time employee presence, review company-wide call history, and instantly chat with your staff. It’s the ultimate control center for managing your team, whether they are at their desks or working remotely.
8
Time Frames
Routing that works around your schedule. Automatically change how your calls are handled based on the time of day, weekends, or holidays. Route after-hours calls straight to a customized voicemail, an emergency cell phone, or an automated message detailing your business hours.
9
Mobile App / Go Mobile
Take your extension anywhere—and keep your business running through emergencies. If your office internet goes down, our mobile app instantly handles your calls over cellular data. Answer calls and text clients on the move while keeping your personal cell number private.
Scale Your Business
Advanced Add-ons
Ring Groups
Never miss a customer lead when the front desk is busy. Route incoming calls to an entire department simultaneously or in a specific sequence, and keep callers holding in a professional queue until a team member is free.
HD Video Meetings
Cancel your expensive third-party video subscriptions. Host face-to-face digital meetings, share your screen, and collaborate with remote staff or clients directly from your built-in web portal or desktop app.
Software Integrations
Connect your phone system to the tools you use every day. Instantly pop up customer profiles when they call, and automatically log call histories directly into your favorite CRM or business management software.
Omniresponse
Stop switching between multiple apps just to talk to your customers. Omniresponse unifies your voice calls, text messages, web chats, and social media inquiries into a single, clean dashboard. Your team can respond to every lead instantly from one screen, ensuring no message ever slips through the cracks.
MEET PLATINUM
Local service.
Personal attention.
I’m Yamillette, the owner of Platinum Communication Solutions. I help businesses find practical communication tools, coordinate setup, and get support when they need it.
We come to your business.
Serving businesses across East Texas with on-site and remote support. You don’t need to visit an office to get started.
Help choosing. Help switching. Help afterward.
Tell us what’s working and what isn’t. We’ll explain your options and prepare a quote around your needs.
A STRAIGHTFORWARD NEXT STEP.
01 · Tell Us
Let us know what you need and how your team works.
02 · Choose
Understand the proposed setup and costs before deciding.
03 · Get Started
We plan the transition and provide ongoing support.
